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No. Parents are required to hold their children during the shuttle journey to or from the airport. Taxis do not provide baby or child seats either, although you are able to fix your own seat in the back of a taxi if you wish. Bear in mind, however, that the taxi firm will be unable to store the seats for you. By law you are allowed to hold your children whilst in a taxi or shuttle bus.
All hotels booked through Heathrowparking.com offer a discounted Hotel Park and Fly package. If a hotel doesn't offer Stay and Park it will be made clear on this website.
The hotels we feature offer secure airport parking. Many of the hotel car parks have been awarded Park Mark certification. Please note, as with all car parks, vehicles are left at the owner's risk.
In most cases parking is on site at the hotel when a Hotel Park and Fly package is booked with us. If the package includes alternative parking arrangements it will be made clear at the time of booking. Some hotels reserve the right to request that guests take their cars to an overflow car park during peak periods; others may utilise a car park management company to do this.
When you enter your arrival date at the hotel, along with your vehicle collection date, the search results will automatically show whether it will be cheaper to book an 8 day package and pay for additional parking days, or book a 15 day package which will cover the length of your stay.
If your booking is not an advance purchase rate then it can be amended. There is no admin fee to process this amendment but any changes to the dates and times of your booking may incur an extra charge. Please note that discounted advance purchase bookings cannot be amended or cancelled.
It depends on the type of booking you have made. Cancellation details and charges are always made clear before you book. Discounted advance purchase bookings cannot be cancelled and a cancellation fee may apply to some flexible bookings. If available, be sure to purchase Cancellation Flexibility, as this will allow you to cancel your booking up to 24 hours prior to your arrival date. Cancellation flexibility is often available for just 99!
In the case of a hotel booking where you have guaranteed your stay using your credit or debit card, if you fail to cancel your booking within the time specified in the booking terms and conditions, you will be charged the total amount of the package price as a No Show or Non Arrival.
The easiest way to cancel your booking is to login to your account or click Manage Booking and cancel the booking yourself. Alternatively you can email us, or give us a call and we will be happy to assist you.
Yes, if you have made a booking that requires payment on arrival at the hotel your room will be held for late arrival using your credit card as guarantee. If you have booked an advance purchase rate then of course your room will be kept for you and will not be re-sold.
No. Bookings that require payment on arrival at the hotel can be paid for using a different card, or another means altogether. Advance purchase rates are due at the time of booking so the payment card used to make the booking will be charged.
All hotels featured on this site offer a two-way return shuttle service that operates between all terminals. (See shuttle bus timetable.) If you have booked a room at a hotel that is connected to a terminal building via a walkway then a shuttle is not required to get to that terminal. However, a shuttle journey will be required to reach other terminals.
Yes, there is a small charge to use the hotel shuttle services. The cost depends on the hotel and terminal. View the hotel shuttle bus timetable.
All the hotels featured on our site are within an 8 mile radius of Heathrow airport, so if necessary it is easy to get a taxi for the short journey.
Shuttle pick up points are clearly marked throughout the terminal buildings at Heathrow Airport so simply follow the signs. Take a look at the hotel shuttle bus timetable to see which number shuttle you need to catch to get to your hotel.
The hotels featured on this site are all within 8 miles of Heathrow airport and are all classified as airport hotels.
Yes. But bear in mind that local taxis are considerably cheaper than the dedicated airport taxi services. It is advisable to pre-book a taxi either by phone in the airport terminal or at the hotel reception. (Hotel staff will be happy to do this for you.)
Yes, all hotels on this site offer overnight parking. Some offer complimentary overnight parking, although most have an overnight rate that is payable to the hotel locally.
If a car park featured on this site holds the Park Mark award it will be made clear. We only feature reputable, secure and fully insured car park operators, all of which have undergone a full site visit and inspection.
Yes, all parking operators featured on this site are fully insured to drive your vehicle. Your driver will be covered from the moment they pick up your car to the moment they drop it back to you.
If you have chosen a Park and Ride package you will visit the car park when you drop off your vehicle. In the case of Meet and Greet parking, your vehicle will be stored at a secured, manned and monitored location close to the airport. In many cases these compounds hold Park Mark accreditation.
You should book a Meet and Greet parking package. You can then specify that you need to be met on your arrival at one terminal and then again on your return from another terminal.
This service is half Park and Ride and half Meet and Greet. On your outbound journey you drive yourself to the car park and catch a courtesy shuttle bus to your terminal building. On your return, to make things as easy as possible, your vehicle is delivered back to you at your arrival terminal, meaning you will not need to take the shuttle back to the car park.
When you search for a hotel room on HeathrowParking.com simply select the number of adults and children travelling in your party. If interconnecting rooms are available at any of the hotels they will show up in the search results. Alternatively, you can book two separate rooms and phone or email your request through to us. Please note that we cannot guarantee that this request will be granted, as it is dependent on availability at the hotel.
All reviews shown on Heathrowparking.com come from real, genuine customers that have booked parking through us. All customers are invited to review their experience on their return. We value all feedback, good and bad.
We recommend double checking that the booking was definitely made with HeathrowParking.com and not a different booking agent or directly with the airport. If you definitely made your booking with us, please contact us directly via telephone or email and we can assist you with your query.
Many car parks and Meet and Greet providers are unable to accommodate long wheelbase vehicles so please contact us directly via telephone or email regarding this issue. Please note that if a long wheelbase vehicle is accepted, a surcharge will apply.
If you have booked your parking with one of the off-site Meet and Greet providers, it is important to keep the parking provider informed of any changes to your arrival and return times, as they have to schedule their drivers. A daily overstay charge will apply if your booking goes into the following day. In terms of official airport car parks, a 2 hour leeway period applies. A daily overstay charge will apply if you go over this 2 hour period.
The majority of car parks at Heathrow Airport have height restrictions, so we recommend contacting us directly if your vehicle is over 2 meters high. The car parks with height restrictions are listed on our website - simply carry out a search for the dates that you wish to travel, click on the available options and then the height restriction will be listed alongside the parking procedure.