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Frequently Asked Questions

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Are baby or child seats available in hotel shuttle buses and taxis?

No. Parents are required to hold their children during the shuttle journey to or from the airport. Taxis do not provide baby or child seats either, although you are able to fix your own seat in the back of a taxi if you wish. Bear in mind, however, that the taxi firm will be unable to store the seats for you. By law you are allowed to hold your children whilst in a taxi or shuttle bus.

Do all the hotels offer long term parking or Hotel Park and Fly packages?

All hotels booked through Heathrowparking.com offer a discounted Hotel Park and Fly package. If a hotel doesn't offer Stay and Park it will be made clear on this website.

Is my car secure at the hotel for a long period of time?

The hotels we feature offer secure airport parking. Many of the hotel car parks have been awarded Park Mark certification. Please note, as with all car parks, vehicles are left at the owner's risk.

Are cars always kept on site at the hotel?

In most cases parking is on site at the hotel when a Hotel Park and Fly package is booked with us. If the package includes alternative parking arrangements it will be made clear at the time of booking. Some hotels reserve the right to request that guests take their cars to an overflow car park during peak periods; others may utilise a car park management company to do this.

What if I need more than 15 days parking, or between 8 and 15 days?

When you enter your arrival date at the hotel, along with your vehicle collection date, the search results will automatically show whether it will be cheaper to book an 8 day package and pay for additional parking days, or book a 15 day package which will cover the length of your stay.

Is there an amendment fee?

If your booking is not an advance purchase rate then it can be amended. There is no admin fee to process this amendment but any changes to the dates and times of your booking may incur an extra charge. Please note that discounted advance purchase bookings cannot be amended or cancelled.

Is there a cancellation fee?

It depends on the type of booking you have made. Cancellation details and charges are always made clear before you book. Discounted advance purchase bookings cannot be cancelled and a cancellation fee may apply to some flexible bookings. If available, be sure to purchase Cancellation Flexibility, as this will allow you to cancel your booking up to 24 hours prior to your arrival date. Cancellation flexibility is often available for just 99!

What if I fail to cancel my reservation in time?

In the case of a hotel booking where you have guaranteed your stay using your credit or debit card, if you fail to cancel your booking within the time specified in the booking terms and conditions, you will be charged the total amount of the package price as a No Show or Non Arrival.

How can I cancel my reservation?

The easiest way to cancel your booking is to login to your account or click Manage Booking and cancel the booking yourself. Alternatively you can email us, or give us a call and we will be happy to assist you.

I am arriving late. Will my room be held for me?

Yes, if you have made a booking that requires payment on arrival at the hotel your room will be held for late arrival using your credit card as guarantee. If you have booked an advance purchase rate then of course your room will be kept for you and will not be re-sold.

Do I need to pay the hotel using the same card used at the time of making the booking?

No. Bookings that require payment on arrival at the hotel can be paid for using a different card, or another means altogether. Advance purchase rates are due at the time of booking so the payment card used to make the booking will be charged.

Do all the hotels at Heathrow offer a shuttle to and from the airport?

All hotels featured on this site offer a two-way return shuttle service that operates between all terminals. (See hotel shuttle timetable.) If you have booked a room at a hotel that is connected to a terminal building via a walkway then a shuttle is not required to get to that terminal. However, a shuttle journey will be required to reach other terminals.

Do I have to pay for the shuttle service between my hotel and Heathrow Airport?

Yes, there is a small charge to use the hotel shuttle services. The cost depends on the hotel and terminal. View the hotel shuttle bus timetable.

What if I need to get to Heathrow Airport from my hotel and there is no shuttle running?

All the hotels featured on our site are within an 8 mile radius of Heathrow airport, so if necessary it is easy to get a taxi for the short journey.

Where do I catch the shuttle from at Heathrow airport?

Shuttle pick up points are clearly marked throughout the terminal buildings at Heathrow Airport so simply follow the signs. Take a look at the hotel shuttle bus timetable to see which number shuttle you need to catch to get to your hotel.

What distance are the hotels from Heathrow airport?

The hotels featured on this site are all within 8 miles of Heathrow airport and are all classified as airport hotels.

Can I get a taxi to and from my hotel and Heathrow airport?

Yes. But bear in mind that local taxis are considerably cheaper than the dedicated airport taxi services. It is advisable to pre-book a taxi either by phone in the airport terminal or at the hotel reception. (Hotel staff will be happy to do this for you.)

Do the Heathrow Airport hotels featured offer overnight parking?

Yes, all hotels on this site offer overnight parking. Some offer complimentary overnight parking, although most have an overnight rate that is payable to the hotel locally.

Is my personal information secure?

Yes, your personal information is secure and will only be used for the purposes of processing your reservation. Please read our privacy policy for more details.

Do all Heathrow Airport parking products hold the Park Mark award?

If a car park featured on this site holds the Park Mark award it will be made clear. We only feature reputable, secure and fully insured car park operators, all of which have undergone a full site visit and inspection.

Are the Meet and Greet drivers at Heathrow Airport insured?

Yes, all parking operators featured on this site are fully insured to drive your vehicle. Your driver will be covered from the moment they pick up your car to the moment they drop it back to you.

Where will my car be kept whilst I’m away?

If you have chosen a Park and Ride package you will visit the car park when you drop off your vehicle. In the case of Meet and Greet parking, your vehicle will be stored at a secured, manned and monitored location close to the airport. In many cases these compounds hold Park Mark accreditation.

I am leaving from one terminal and arriving into a different one what should I do?

You should book a Meet and Greet parking package. You can then specify that you need to be met on your arrival at one terminal and then again on your return from another terminal.

What does a 'Meet on Return' hotel booking involve?

This service is half Park and Ride and half Meet and Greet. On your outbound journey you drive yourself to the car park and catch a courtesy shuttle bus to your terminal building. On your return, to make things as easy as possible, your vehicle is delivered back to you at your arrival terminal, meaning you will not need to take the shuttle back to the car park.

We need Interconnecting rooms. How can we book these?

When you search for a hotel room on HeathrowParking.com simply select the number of adults and children travelling in your party. If interconnecting rooms are available at any of the hotels they will show up in the search results. Alternatively, you can book two separate rooms and phone or email your request through to us. Please note that we cannot guarantee that this request will be granted, as it is dependent on availability at the hotel.

Where do the reviews on this website come from?

All reviews shown on Heathrowparking.com come from real, genuine customers that have booked parking through us. All customers are invited to review their experience on their return. We value all feedback, good and bad.

The website won’t let me log into my account using my booking reference - what do I do?

We recommend double checking that the booking was definitely made with HeathrowParking.com and not a different booking agent or directly with the airport. If you definitely made your booking with us, please contact us directly via telephone or email and we can assist you with your query.

Is there a height restriction at any of the Heathrow Airport car parks?

The height restriction is normally 2 metres for all parking providers and car parks at Heathrow Airport. However, certain car parks offer a designated area especially for these vehicles. To see if the particular parking package that you are interested in booking can accommodate a higher vehicle, please contact us directly via email or telephone.

Can I park my long wheelbase vehicle at Heathrow Airport?

Many car parks and Meet and Greet providers are unable to accommodate long wheelbase vehicles so please contact us directly via telephone or email regarding this issue. Please note that if a long wheelbase vehicle is accepted, a surcharge will apply.

Is there a leeway period at any of the Heathrow Airport car parks?

If you have booked your parking with one of the off-site Meet and Greet providers, it is important to keep the parking provider informed of any changes to your arrival and return times, as they have to schedule their drivers. A daily overstay charge will apply if your booking goes into the following day. In terms of official airport car parks, a 2 hour leeway period applies. A daily overstay charge will apply if you go over this 2 hour period.